Does Ferns N Petals let you cancel an order? What's the minimum cutoff time for canceling?

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Emily Helwig
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Posted Oct 12, 2018

Yes, it seems like you can cancel your Ferns N Petals order, as long as it's within their cancellation window. 

According to their FAQ page, in order to make changes or cancel your order, you can email Ferns N Petals at support@fnp.com

If you're cancelling or modifying a domestic order, you'll need to give at least 24 hours notice before delivery date. If they've already shipped your order, they won't be able to change it. If it's an international order, you'll have to give 48 hours advance notice to cancel or modify your order.

According to Ferns N Petals, it can take up to 24 hours' time to process a cancellation request. 

Once you process the cancellation, you can be refunded in the form of a Ferns N Petals Gift certificate, or a cash refund to the same card/payment method you made the order with. 

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About Ferns N Petals

Ferns N Petals is a major flower delivery company operating the e-commerce site fnp.com. Ferns N Petals sells its products and services in the flower delivery vertical, offering discounts and promo codes to its customers infrequently. Ferns N Petals is very well-regarded among shoppers on Knoji, with 18 ratings and an average rating of 4.1 stars. Ferns N Petals scores well compared to other brands in the flower delivery industry, providing 9 e-commerce features to better serve its customers.

Ferns N Petals' Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Ferns N Petals offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Maybe
It appears that Ferns N Petals may not offer free shipping currently. Read full answer >>
International Shipping:
Maybe
It appears that Ferns N Petals may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Ferns N Petals accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Ferns N Petals accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that Ferns N Petals may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Ferns N Petals may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Ferns N Petals supports a promo code box on their website. Check the Ferns N Petals promo codes page for the latest coupon codes from Ferns N Petals. Read full answer >>
Black Friday Ad:
Maybe
It appears that Ferns N Petals may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Ferns N Petals may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Ferns N Petals may not offer military discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Ferns N Petals may not offer senior discounts currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Ferns N Petals offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Ferns N Petals may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
Ferns N Petals offers gift cards and discounted gift cards during special promotional events. Find gift cards for Ferns N Petals. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Customer Reviews:
Maybe
It appears that Ferns N Petals may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Ferns N Petals may not offer social media pages currently. Read full answer >>
Financing Options
Afterpay Financing:
Maybe
It appears that Ferns N Petals may not accept Afterpay financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that Ferns N Petals may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Ferns N Petals offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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